Customer Reviews

At Haus of Interiors, we’re committed to delivering exceptional lighting and a seamless shopping experience. If your order isn’t quite right, we’ll work with you to make it right. Our warehouse is based in Oxford.  

IMPORTANT: Inspect Your Delivery

Please inspect your order as soon as it arrives:

• If the outer box is damaged: Take clear photos before opening.  

• If the product inside is damaged: Take photos of the affected areas and do not install the item.

• Before installing: Test your light by plugging it into a standard outlet where possible (ceiling and wall lights can usually be tested prior to full installation).

Damaged or Defective Items

If your item is damaged or defective:

• Contact help@hausofinteriors.com within 48 hours of delivery.

• Please include your order number, photos of the issue and a short description.

• We’ll send a replacement or refund at no cost to you.

Return Eligibility

Eligible items can be returned within 30 days of delivery if they meet these conditions:

• Unused and not installed

• In original packaging

Non-returnable items include:

• Clearance/final sale items

• Outdoor lighting

• Individual parts or components

• Made-to-order or semi-custom products

• Special orders

Note: Return shipping is the responsibility of the customer unless the product is damaged or defective.

How to Start a Return

To begin a return, email help@hausofinteriors.com with:

1. Your order number

2. The item you wish to return

3. The reason for return

We’ll respond within 1–2 business days with next steps.